Returns

If for any reason you wish to return an item for refund or exchange, please email us first at sales@puddleduckskids.co.uk to let us know the reason the goods are coming back and return the goods within 14 days. The original packing slip (or your full details) must be enclosed in the package or it cannot be processed.

We will then process a refund (or exchange) provided the goods are returned in their ORIGINAL CONDITION with packing slip, and the item is unworn with all tags and labels intact. It is the customers responsibility to make sure the items reach us safely, so we recommend recorded delivery, as we are not responsible for items lost in the post.

We are not responsible for the cost of postage for returns (unless goods are faulty and postage method agreed and authorised)

We will email you to confirm the refund so please make sure your email address is written clearly and is included in your parcel

Please contact us if you have any problems returning your parcel or if you have any queries, by email to sales@puddleduckskids.co.uk

For Returns for a Refund

You must include in your parcel the original packing slip, or your name, your address, a contact telephone number, and your email address.

If a purchase includes a free gift which is not included in the returned item(s), the cost of the gift will be deducted from the refund.

If delivery was free due to the value of the order, and the returned items bring the value of the order below the free delivery threshold, the cost of delivery will be deducted from the refund.

We can only refund to the account which was originally used. Without these details we will not be able to issue a refund

Please send your returns to:

Puddleducks
125 High Street
Uppermill
Oldham
OL3 6BD